Dec 16 | Linda, CFO
Central Florida Applebee’s franchisees have found a way to make excellent service—well, even more excellent. It’s a high-tech system that allows customers to buzz servers from electronic boxes at their tables. Servers receive these electronic messages via wrist watches they wear on their shifts. Response time is within 60 seconds.
Providing guests with constant contact with their servers is a convenience that works for both parties. Customers enjoy the utmost in responsive service, along with the flexibility of having a server appear only as needed (a plus if you like to take your time before ordering). For servers, the new system helps them provide the best possible guest experience while managing their time more efficiently.
Central Florida Applebee’s franchisees is believed to be the only major chain using this advanced customer service system. At Patterson/Bach, we salute Applebee’s for an innovation that serves both its guests and its employees quite well.